Delivery

Please check the individual dispatch time for your item and finish which is in the listing. 

If you have any questions regarding delivery, drop us an email at contact@heraray.com

UK - FREE SHIPPING

Please check individual item for dispatch time information. Items sent via Royal Mail Tracked and Signed 48h service. Normally arrives within 2-3 business days. Your tracking number will be advised on dispatch. 

EU - FREE SHIPPING

Please check individual item for dispatch time information. 

We ship using a fully tracked and signed service. Please allow 2 - 6 working days for delivery from dispatch. Your tracking number will be advised on dispatch. 

Countries excluded from this service include: Norway, Iceland, Bosnia, Bulgaria, Croatia, Finland, Greece, Romania, Serbia, Ukraine.

EU TARRIFS AND DUTIES  - Please note that customers will be liable for any import duty/tariffs or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt. 

USA & REST OF THE WORLD - FREE SHIPPING 

Please check individual item for dispatch time information.

We ship using a full tracked & signed service. Please allow  5-7 working days for delivery from dispatch. Your tracking number will be advised on dispatch. 

IMPORT TARRIFS TO THE US -  Listing prices are inclusive of tariffs, duties and fees for US buyers.

REST OF THE WORLD TARRIFS AND DUTIES - Please note that customers will be liable for any import duty/tariffs or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt. 

ORDER DETAILS 

Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.

PAYMENTS

We accept all major credit cards & Paypal, Klarna and Clearpay. 

PLEASE NOTE: International payments may be subject to exchange rate & bank charges. These are charged by each individual country and/or bank of use and are not the responsibility of Hera Ray.

What happens when a delivery attempt has been made?

If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, unfortunately we cannot refund you until the products have been returned to us. Once we receive the items back, if you would still like the products, we will re-dispatch the products but there will be an additional charge for re-posting.

If parcels are refused delivery, we will not refund the order.