If you are not completely satisfied with the goods, please contact our customer support team at contact@heraray.com to let us know. Provide full details of your order, including the order number, your contact details, details of the product and reasons for wanting a return or exchange. If you end the contract for any reason after the goods have been dispatched to you or you have received them, you must return them to us (including the packaging) in the condition received by you by post.

We will pay the costs of return if the goods are faulty. In all other circumstances you must pay the costs of return. We recommend that you send the parcel back to us using a delivery service that insures you for the value of the goods, as we cannot be held responsible for items damaged or lost in the post.

If you change your mind you can cancel your contract and return your goods (including packaging) in saleable condition within 90 days of receipt. We will refund you the price you paid for the goods (excluding delivery costs) and minus any deductions to reflect any reduction in the value of the goods (including packaging) if this has been caused by your handling them, attempting installation or in an unacceptable way or any way which would not be permitted in a shop.

If you believe the good are faulty in any way, do not attempt to install as we will not accept return where goods have been damaged during this process.

If the goods you have received are faulty, you can return them to us at any time within 90 days of receipt. Please contact customer services to arrange collection or for a return postage label. We will refund you the price you paid for the goods by the method you used for payment or exchange for an item of the same price as soon as possible after you cancel your order.

We will make any refunds due to you as soon as possible.